Chromebook Support

Chromebook Guides

Below are guides for using Chromebooks and troubleshooting common Chromebook issues. If you're having a problem accessing digital curriculum or applications, please notify your teacher. If you need to turn in your Chromebook, hotspot, or Chromebook power adapter for repair, you may visit your school site for exchanging the damaged technology item for a replacement.

Chromebook Quick Start guide - English / Spanish - If you're new to using a Chromebook or recently had one checked out to you, please refer to this Chromebook Quick Start guide. This will show you how to power on a Chromebook, charge a Chromebook, check battery life, and login using your Ceres Unified School District Google Account.

Device Resource Guides for Parents - English / Spanish - Check out some additional Device Resources and Guides for Parents!

Remove your Google Account/Profile from a Chromebook - English / Spanish - Often times, simply removing your account from the Chromebook or performing an update to the Chromebook will fix common problems you are experiencing. Please refer to this guide to remove your Google account/profile from a Chromebook.

Manually Update a Chromebook - English / Spanish - Making sure your Chromebook has the latest updates can help resolve device issues, give access to the latest features, and improve device security!

Chromebook Issue Troubleshooting - English | Spanish - Chromebook wont turn on? Chromebook won't connect to WiFi? See these guides that show how-to troubleshoot some common Chromebook issues.

Google Drive Offline - English | Spanish - Need access to your Google Drive files offline? See these guides on how to access your Drive Offline!

Chromebook Cleanliness

Cleaning - For all electronic devices, including Chromebooks, the most effective method for removing dirt, debris, and fingerprints is a damp microfiber cloth. It is recommended that the electronic device is turned off and not plugged in while it is cleaned.

Disinfecting - For electronic devices, it is recommended to use a mixture of 70% isopropyl alcohol and 30% water. This mixture should be sprayed or dabbed onto a microfiber cloth to the point where it's moist but not soaking wet. From there, it can be wiped onto the device (do not spray or pour mixture directly onto a device). The device should sit until the mixture has completely dried.

Also, bleach-free disinfectant wipes that are non-abrasive can also be used for disinfecting. Once the wipes have been used on the device, allow for the device to dry before using it or plugging it in.

DO NOT USE full-strength rubbing alcohol or abrasive cleaners as they may damage your electronic devices or the oil-repellent coating that keeps smudges off of screens.

For more information and step-by-step instructions, please reference the articles cited below:

Humphrey, Joe. "5 Steps to Clean and Disinfect Your Chromebook to Prevent Coronavirus Spread." Chrome Unboxed. 6 March 2020, https://chromeunboxed.com/5-steps-how-to-clean-disinfect-chromebook-prevent-coronavirus-spread-covid19/.

"How to Sanitize a Chromebook - Firefly Computers." Firefly Computers, 5 March 2020, https://fireflycomputers.com/2020/03/how-to-sanitize-a-chromebook/